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Event Type
ConferenceIndustry
Customer Service & P.RDate
06 Jul - 08 Jul 09Venue
Bali, IndonesiaRegister
Global Contact Center Conference 2009
Customer Service & P.R | Conference | 06 Jul 09 - 08 Jul 09
Bali, Indonesia
Throughout the economic downturn period, the Contact Center continue to play its role as customer retention, as well as profit center.
Attend this great opportunities to exchange Contact Center best practice across Asia Pacific in increasing their performance and quality, while reducing operation cost and bring in revenue!
The contact centers continues to be in the CEO and Senior Management radar on their regular meetings, highlighting the following:
- Major trends and opportunities in Asia Pacific Contact Center industries
- Outsourcing Pros and Cons
- Case studies from successful Contact Centers and BPOs across the industries and
- Increasing agent motivation and performance
- Effective performance and metrics reporting
- Increasing Contact Center Productivity and Reducing Operational Cost
- Providing consistent and excellent Customer Experien
- Understanding Customer's Need and Expectation
- Benchmarking Contact Centers
Endorser
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The Call Center Industry Association is a not for profit organization. It is run by industry professionals on voluntary basis. Executive Committee members are elected annually at the association’s annual general meeting. A pre-launch executive committee is currently in place, elections for the Executive Committee and other committee’s will take place at the Annual Meeting. Our mission is to promote and give recognition to the Call Center industry in Thailand and those who are employed in Call Centers. |
Media Partners
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CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues. http://www.crmxchange.com
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CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month. Website: www.customerservicemanager.com
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“Connect-World publishes editions for each of the world's major regions: Africa and the Middle East, Asia-Pacific, EMEA, Europe, Global, India, Latin America and North America. Our writers are the people who know the ICT sector best: the leaders of industry, governments, Regulators, international organisations, legal experts, bankers and their advisors.” |
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CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, web casts, case studies, white papers, research, and product information, CRMAdvocate allows end-users, editors, research analysts, system integrators, consultants, and others to stay current on industry trends. Owned by RealMarket, CRMAdvocate is headquartered in Indianapolis, Indiana. |
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| BPOIndia.org is an online portal dedicated to the Outsourcing Industry, offering a one-stop-source for all the latest happenings in the BPO & call center segment. BPOIndia.org covers news & events from the outsourcing industry, gives updates on State & Central Gov initiatives, research reports on industry trends and so on. The portal also has a registered database of over 1000 BPO & Call center companies across India. The site offers a moderated mailing list that can be used by these companies to exchange information/jobs. The portal recently introduced a classifieds section which covers the top cities in India. |
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